I got a gift over the holidays, but I wanted to either return it or at least exchange it for something else. How do I do that?
The course of action you take depends on whether you have the original invoice, a gift invoice, or neither. As a rule of thumb, merchants are unlikely to allow you to return an item for cash without the original invoice. If you have a gift invoice and the item was not listed as “final sale,” you will most likely be able to return it for store credit or exchange it for something else.
With the Original Invoice or Gift Invoice:
Start by visiting the seller’s website and examining their return policies. This is where the merchant will explain:
Though not totally universal, it’s commonplace for merchants to offer free return shipping these days. If free shipping is offered, the instructions for how to print a return label will also be listed on this page.
Without an Invoice:
If the item did not come with a gift invoice, you will most likely need to contact the merchant’s customer service department.
If you are unable to secure a response from the merchant or simply want to avoid the hassle, contact eConsumer Services®. Fill out a claim form and we’ll secure a return quickly and easily.