I found a charge on my bank statement from an online seller that I didn’t make, and when I tried to log into my account to check it out, my email and password didn’t work. I think someone hacked my account, so what do I do now?
Based on what you’ve explained, this sounds like a textbook case of account takeover fraud.
Tips for Preventing Account Takeover
Remember, the best defense is a good offense. Adopt these simple practices to protect yourself against account takeover:
• Do not reuse login credentials. Have unique passwords for each online account, including shopping, email, and social media. Remember to change the most important passwords frequently (every 4-8 weeks is recommended).
• Create strong passwords. Make your passwords as difficult to guess as possible by using a combination of letters, numbers, and special characters (!, $, &, etc.).
• Use a password service like LastPass. No need to remember fifty different passwords—these services can automatically generate complex usernames and passwords for each account. Passwords are stored in a safe, encrypted format to ensure customer security.
• Check your account regularly. Don’t leave any important account unattended for too long. Login periodically to check for any suspicious activity.
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