eConsumer Services® Co-Founder Featured in The Washington Post

Eaton-Cardone Asked to Advise Travelers on Credit Card Disputes

The Washington Post contributor Christopher Elliott recently consulted with eConsumer Services® co-founder, Monica Eaton-Cardone, regarding credit card disputes in the travel industry. Elliott included the insights she offered in a recent article on the subject—specifically, when not to request a dispute through the bank and what consequences may result from excessive requests.

Eaton-Cardone’s Insight: Chargebacks Affect Everyone

Illegitimate or unwarranted transaction disputes—a practices known as “friendly fraud”—costs merchants upwards of $30 billion each year. However, merchants are not the only ones who pay for friendly fraud. The costs of unnecessary chargebacks ultimately filter down to customers.

In the travel industry, more friendly fraud cases can mean higher costs for airline tickets, hotel reservations, car rentals, and more. Consumers who abuse the chargeback process might also be banned from future purchases.

eConsumer Services® is pleased to have been consulted for our expertise by this prestigious publication. As one of the foremost experts on the subject, the information Eaton-Cardone offered is of very high value to consumers and businesses alike.

To read the full article, click here.