Overseas Returns…What to Do?« Back to Questions List

I bought a jacket from a seller in the UK, but it doesn’t fit right. I want to get a refund, but I’m worried that shipping is going to be super expensive. Is there any other way to get my money back?

Posted by jwrighte
Asked on November 7, 2017 1:59 pm

There are a few different courses of action to take.

First, start by checking the seller’s website. Most will have an FAQ section or other list of common questions, and they are likely to have some information there about the business’s return policies. They may have special conditions in place depending on the part of the world you’re shipping from. However, modern-day eCommerce return policies tend to be very accommodating, with many sellers offering free return shipping with your purchase.

In some cases where shipping costs for a return may be prohibitively high, the seller may be willing to offer what’s come be known as a “returnless refund.” They might refund you the cost of the transaction, but still allow you to keep the item, suggesting you either donate or gift it to someone else. Of course, this is an exception rather than a rule; in most cases, you will need to return the item to receive your refund. However, the process is likely to be easier and much more customer-friendly than you expect.

If you run into trouble during this process and feel that the business in question is refusing to cooperate, that’s when you should call on eConsumer Services®.

Our methods take the time-consuming task of obtaining a refund off consumers’ hands. We work within a network of merchants to ensure your money is returned quickly. All you need to do is fill out a claim form, which takes less than 5 minutes of your time. We should have your refund in less than 24 hours.

Posted by jwrighte
Answered On November 7, 2017 2:03 pm