How do I return an item if I received it as a gift?« Back to Questions List

The course of action you take depends on whether you have the original invoice, a gift invoice, or neither. As a rule of thumb, merchants are unlikely to allow you to return an item for cash without the original invoice. If you have a gift invoice and the item was not listed as “final sale,” you will most likely be able to return it for store credit or exchange it for something else.

With the Original Invoice or Gift Invoice:

Start by visiting the seller’s website and examining their return policies. This is where the merchant will explain:
• Which products are eligible for a return
• The time frame in which the merchant accepts returns
• The process for packing and shipping the item back to the seller

Though not totally universal, it’s commonplace for merchants to offer free return shipping these days. If free shipping is offered, the instructions for how to print a return label will also be listed on this page.

Without an Invoice:

If the item did not come with a gift invoice, you will most likely need to contact the merchant’s customer service department.
First, start with the customer service phone number and email address listed on the merchant’s website. If they do not answer the phone, try leaving a message and allow at least 24 hours for a reply. If you still hear nothing back, you may also try to reach out using a direct message via social media.

If you are unable to secure a response from the merchant or simply want to avoid the hassle, contact eConsumer Services®. Fill out a claim form and we’ll secure a return quickly and easily.