Unhappy With an Online Purchase?

a Super Fast Service for Consumers Who Purchased Online to Save Time, and Want the Same Level of Service After the Sale Too!


We help guarantee your satisfaction with credit card purchases made online or over the phone.

Have Questions? Ask Them Here

If you aren’t satisfied with a purchase you made, we’ll help you get your money back. Let us be the liaison between you and the merchant.  We’ll come to your rescue when you want to:

  • Return an unwanted product you purchased in order to get an exchange, credit or refund.
  • Immediately cancel services for recurring credit card transactions (like subscriptions or memberships).
  • Resolve transaction disputes that arise as a result of clerical errors or other technicalities.
  • File a dispute, if necessary, in order to guarantee your satisfaction.

merchant mediation infographic

Why You Need Us

Often times, the desire for online merchants to provide instant gratification to their shoppers means consumer satisfaction gets put on the back burner.  Making a purchase is a snap; resolving a transaction dispute is rarely as easy.

eConsumerServices is determined to bridge the gap between merchants and online shoppers to ensure total consumer satisfaction.

Our services are superior to alternatives because:

  • We eliminate the middle man.  File a claim with us and we’ll do everything for you.  You won’t have to contact additional intermediaries or adhere to lengthy correspondence requirements.
  • We move quickly.  Because of our extensive contacts with both merchants and financial institutions, we can facilitate refunds in mere hours – rather than weeks or months.
  • We are inexpensive.  If you shopped with an eConsumerServices Endorsed Merchant, we’ll secure your refund for FREE!  If your purchase was made with a merchant not currently in the eConsumerServices network, we request a mere $2.00 fee if the return process takes more than 24-hours.
  • We are always available.  We provide customer service 24-hours a day, 7 days a week, 365 days a year.

Hey Merchants…eConsumerServices Will Come to Your Rescue Too!

Dispute management is essential in managing the operations of a business.  However, it is very time consuming to do it right.  Let us take care of it for you.  Your customers will appreciate the prompt attention we provide them.

With our 24/7/365 guarantee, your customers will receive superior consumer support and instant transaction dispute resolution.

We resolve cardholder disputes with minimal resources and enable you to significantly reduce operation expenses.  Contact us today if you are interested in offering eConsumerServices support to your customers.

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What people think of eConsumerServices

Michelle Testimonial

I used eConsumerServices to help me resolve an issue with an online order I had made. The communication was great and we resolved the issue quickly.

Testimonial William

Settling a dispute with a merchant has never been easier. It’s nice to work with a company that doesn’t just give me the run around!

Testimonial Jerome

eConsumerServices was a lifesaver in helping me settle my purchase dispute. All I had to do was fill out their form and I was done. No hassle!