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If at all possible, you as a consumer should contact the merchant first with any issues. While we encourage this “hands-on” approach, however, we understand that this doesn’t work in every situation: a merchant’s return process may be too much work, or its policies too difficult to interpret.

The merchant may be unresponsive, or you may not be able to locate contact information at all. We’re your advocate in these instances, helping you slice through the red tape to resolve your issue.

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