Fraud alerts and credit report flags are the very first two steps you should take if your data has been compromised. It may stop the fraudster from using your info elsewhere.Read more
The credit card industry is no stranger to scams. As long as credit has existed, nefarious types have explored ways to exploit it. That’s just the way of things. The onset of digital commerce and technology is just the next frontier for criminals looking to cash in on the unwary. Every year, their scams get more and more sophisticated.Read more
You get home from a long day at work and take a seat, intending to make an order for carry-out. While scrolling through your options, you decide to check your account to make sure the funds you need are available.Read more
Exercise Patience to Defeat Supply-Chain Issues
We get it. It’s that time of year, and everyone has a gift list that’s three miles long.Read more
As a cardholder, you’ve probably heard horror stories about people being crippled by financial crime.
If you find out that your bank account is under investigation, it’s normal to wonder if the worst has happened. In most cases, though, the investigation is likely fueled by debt or suspected illicit activity.Read more
The number of charges disputes by cardholders have been on the rise since the start of the pandemic. Data shows an increase in consumer disputes involving canceled flights, concert tickets, and other nonrefundable activities.Read more
The Truth in Lending Act of 1974 is a federal law in the US. It gives consumers the legal right to dispute credit card charges in the case of a billing error. This is referred to as a chargeback, which essentially means that the bank disputes a charge on your behalf. The credit card company will investigate to determine who is in the right, and the result of this investigation will be presented to you within 90 days.Read more
Chargebacks were first introduced in the 1970s as a consumer protection mechanism. They defend cardholders against untrustworthy merchants and criminal fraud. However, due to evolving technology, the chargeback system has become largely outdated.Read more
If you find yourself the victim of identity theft, you have options available to help prevent fraudsters from doing further damage. One of these options is called a fraud alert.Read more
Imagine that you order a new pair of shoes online using your Mastercard. When they arrive, though, you realize that you received the wrong brand and size. In this frustrating scenario, your first response should be to contact the merchant directly and try to return the item in question.Read more
If at all possible, you as a consumer should contact the merchant first with any issues. While we encourage this “hands-on” approach, however, we understand that this doesn’t work in every situation: a merchant’s return process may be too much work, or its policies too difficult to interpret.
The merchant may be unresponsive, or you may not be able to locate contact information at all. We’re your advocate in these instances, helping you slice through the red tape to resolve your issue.