FAQ
What information will you need to secure my refund?
Don’t worry; you won’t have to fork over any classified information! We won’t even ask you for sensitive information like your credit card number or social security number. All we need is:
- Your full name
- Your phone number
- Your email address
- Your mailing address
- The name of the product you purchased
- The transaction amount (and currency used)
- The transaction date
- The company name that appears on your credit card statement
- A brief explanation of the purchase issue/dispute
That’s all we need! With just that minimal amount of information, we can get to work on your refund. The claim form is easy to fill out and should only take you a few moments to complete.
What do you do with my information once you have it?
We will NEVER use or share your data outside the refund process. You’ll have the option to join our newsletter mailing list, but we won’t sign you up without your permission.
Also, as part of our mediation services, merchants agree to not contact the consumer if we are involved in resolving their issue.
How soon can I expect to see results?
The speed of your refund will depend on the merchant you shopped with. If you shopped with an eConsumer Services® Endorsed Merchant, the return will be issued as soon as we process the claim. If you are simply seeking assistance to terminate a reoccurring transaction, your account will be updated immediately; you won’t be charged for the next transaction.
If you shopped with a merchant outside our eConsumer Services® network, the processing time will vary. Sometimes, we can secure a refund (or termination of services) within 24-hours. Sometimes it takes a bit longer.
No matter how unresponsive the non-network merchant is, we will continue to fight until the situation is rectified. If need be, we will file a dispute on your behalf.
What else do I need to do besides file the claim?
Hopefully, nothing! In 95% of the cases, we can resolve the issue based on the information you provide on the claim form.
If, by chance, we need more information from you, we’ll send an email. We know how cumbersome telephone calls can be, so we’ll refrain from that form of communication if at all possible. In situations where we do need to contact you by phone, we’ll make sure it is at a time that is convenient for you (we operate all day, every day).
Do you charge for your services?
Refunds secured from eConsumer Services® Endorsed Merchants are FREE!
If we need to work with a merchant who is outside our network and the process takes longer than 24-hours, we ask for a payment of $2.00. This helps cover the costs of our extended efforts. We’ll ask for payment only after you are satisfied with our results.
