Big Changes to This EU Rule Could Affect Consumers Around the World The Revised Payments Services Directive—also known as PSD2—is a new law set to take effect in the EU in September 2019. The PSD2 has two key components.
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Entries by jwrighte
Merchants & Consumers Lose Billions Each Year…but Why? How much do we lose every year due to online fraud? Well, that’s a surprisingly hard question to answer.
The U.S. Leads the World in Credit Card Fraud. Why? There’s a wide variety of different payment fraud tactics out there. Account takeover, friendly fraud, account spoofing…the list goes on.
When a Cardholder Suspects Fraud, Who Picks Up the Tab? If you possess a credit card, chances are you’re aware of the risk of credit card fraud. If you’re not…you should be.
A Chargeback is Not Always the Best Option. After the holiday shopping season wraps up…the New Year’s credit card bill rolls in. For many consumers, the weeks following the holidays can a little tight. Some may opt to return certain items in order to save money.
Consumers are Learning, but so are Fraudsters Good news: consumers, as a whole, are getting better about fraud awareness. At least, that’s what a new report from risk management company Featurespace shows. The company’s U.S. Consumer Fraud Sentiment Survey shows consumers’ understanding of fraud and how to protect themselves from it is growing. However, it’s […]
When and Where Will We See the First Fully-Cashless Economy? The post-cash economy has been a popular sci-fi fixture for decades. People swiping cards or mobile devices to pay for everything they consume daily seemed like a far-off future. However, the cashless economy is no longer the stuff of science fiction…it may be just around […]
What the Basics of 3-D Secure to Protect Against Online Fraud Wouldn’t it be great if there were a reliable, widely-used tool that could help stop online fraud and protect your identity online? Well, 3-D Secure technology might be just what you’re looking for. This secure checkout technology was first introduced more than a decade […]
Digital-Enabled Credit Cards Aim to Wipe Out Online Fraud You’re probably familiar with a lot of the usual information you need to submit to make a purchase online. Billing address, card number, expiration date…and oftentimes, an extra number printed on the card. This number is called the card security code, or CSC It is a […]
GDPR Offer New Consumer Rights…And New Responsibilities Data security: it’s a common source of anxiety for people these days. However, a new European Union policy called the General Data Protection Regulation—or GDPR—aims to make data less of a concern for you.
If at all possible, you as a consumer should contact the merchant first with any issues. While we encourage this “hands-on” approach, however, we understand that this doesn’t work in every situation: a merchant’s return process may be too much work, or its policies too difficult to interpret.
The merchant may be unresponsive, or you may not be able to locate contact information at all. We’re your advocate in these instances, helping you slice through the red tape to resolve your issue.