One of the most frustrating aspects of the ongoing COVID-19 pandemic is that information seems to change on a daily basis. Because the novel coronavirus is new, medical professionals around the world are engaged in deep research. This collective understanding of how the virus works is constantly evolving, so naturally, the recommended measures to protect against it keep changing, too.Read more
This is a difficult time for everyone. We’re all facing new and unique challenges as a result of the COVID-19 crisis, along with the resulting economic uncertainty ahead. Even with all this upheaval, though, there are some things that never change. We’re talking, of course, about online fraudsters.Read more
It’s the call or text you absolutely don’t want to get: the one from the bank that says, “Your credit card is restricted due to suspicious activity.” Panic sets in immediately: what should you do? Who can you turn to? How did this happen?Read more
New decade…new threats facing consumers. While technology evolves alongside our understanding of current security challenges, fraudsters still find new and inventive methods of getting around our defenses every day.Read more
With the surge in consumer spending that comes during the holiday season, plus the hectic pace that it entails, it’s no surprise that the last weeks of the year are prime time for fraudsters. The threat doesn’t go away, though, even once the presents are open and holidays are finally done.Read more
It’s that time of year again. That’s right: the holidays are just around the corner!
If you’re planning to do some online shopping this year, you’re not alone. According to experts at Deloitte, consumers like you will spend as much as $149 billion online this holiday season. That’s an 18% increase over 2018 spending!
Of course, with that volume of money floating around, there will be some bad actors who try to take advantage.Read more
Thousands Stranded. Thousands More With Plans in Limbo. What’s Next?
Thomas Cook isn’t the first major travel brand to go bust in recent years. We saw Icelandic carrier Wow Air close down suddenly in March, and just two years ago another UK travel giant, Monarch Airlines, shuttered unexpectedly, leaving 110,000 Britons stranded abroad. But what sets the Thomas Cook closure apart is the sheer scale of the incident. Now, thousands of consumers are asking what happens next, and how do they get their Thomas Cook refund?Read more
More than 100 Million Americans Exposed. What Comes Next?
On July 29, Capital One announced they were the latest major financial brand to experience a security breach. The attack exposed the data of more than 100 million people. Are you among them, and if so, what should you do now?Read more
It’s that time of year again. Yes, it’s time to grill-up some hot dogs, set-off fireworks, and celebrate freedom. On top of that, you may be looking forward to some of those deep, deep, discounts this Independence Day weekend, too.Read more
Big Changes to This EU Rule Could Affect Consumers Around the World
The Revised Payments Services Directive—also known as PSD2—is a new law set to take effect in the EU in September 2019. The PSD2 has two key components.Read more
If at all possible, you as a consumer should contact the merchant first with any issues. While we encourage this “hands-on” approach, however, we understand that this doesn’t work in every situation: a merchant’s return process may be too much work, or its policies too difficult to interpret.
The merchant may be unresponsive, or you may not be able to locate contact information at all. We’re your advocate in these instances, helping you slice through the red tape to resolve your issue.