Imagine that you order a new pair of shoes online using your Mastercard. When they arrive, though, you realize that you received the wrong brand and size. In this frustrating scenario, your first response should be to contact the merchant directly and try to return the item in question.Read more
Let’s say you purchased an awesome shirt online. It’s comfortable, it looks great…but when you try it on, you find a big tear in the seam. What do you do?Read more
Let’s assume that you make a purchase online. You put the goods in your cart, enter your shipping and billing information, hit checkout, get your confirmation email…everything seems good. But then, weeks—and eventually months—go by, and the goods you ordered never arrived.Read more
2020 has been a challenging year for everyone, to say the least. But, as this year draws to a close, and we begin to see an end in sight for the COVID-19 pandemic, it’s finally time to begin looking toward the future.Read more
With the shadow of COVID-19 looming over the 2020 holiday season, millions of consumers are going to be doing a majority—or all—of their shopping online this year. For some, this could be the first year you’ve done any business online.Read more
It’s hard to believe that the holiday season is almost upon us again. The year 2020 has been a wild ride, as we’ve collectively dealt with new threats and ongoing disruptions. It would be nice to believe that by December things will all be back to normal … but that probably won’t be the case.Read more
Consumer fraud happens all the time, but there are some periods where it flourishes. The holiday season is a great example: lots of sales transactions make it less likely fraud will be noticed immediately. At the same time, folks tend to feel more generous and sympathetic at that time of year, and fraudsters prey on that fact.Read more
One of the most frustrating aspects of the ongoing COVID-19 pandemic is that information seems to change on a daily basis. Because the novel coronavirus is new, medical professionals around the world are engaged in deep research. This collective understanding of how the virus works is constantly evolving, so naturally, the recommended measures to protect against it keep changing, too.Read more
This is a difficult time for everyone. We’re all facing new and unique challenges as a result of the COVID-19 crisis, along with the resulting economic uncertainty ahead. Even with all this upheaval, though, there are some things that never change. We’re talking, of course, about online fraudsters.Read more
It’s the call or text you absolutely don’t want to get: the one from the bank that says, “Your credit card is restricted due to suspicious activity.” Panic sets in immediately: what should you do? Who can you turn to? How did this happen?Read more
If at all possible, you as a consumer should contact the merchant first with any issues. While we encourage this “hands-on” approach, however, we understand that this doesn’t work in every situation: a merchant’s return process may be too much work, or its policies too difficult to interpret.
The merchant may be unresponsive, or you may not be able to locate contact information at all. We’re your advocate in these instances, helping you slice through the red tape to resolve your issue.